Complaints
If you have any complaints
about the service that you have received
from the doctors or staff working for this
Practice you are entitled to ask for an
explanation. Please write to, or ask to see, our General
or Practice Manager, or write to NHS Devon, address below.
We operate an “in-house”
complaints procedure to deal with your complaints.
This procedure does not deal with any matters
of legal liability or compensation. In some
cases the in-house procedure is not an appropriate
form of investigation, in which case you
will be referred to the appropriate authority.
The in-house procedure does not affect your
right to make a formal complaint under the
NHS Complaints procedure.
If you are not happy with the response from us or NHS Devon then you should contact the Ombudsman. The Ombudsman is not able to review or investigate complaints until they have been investigated locally by either the Practice or NHS Devon. This is a free service.
Contact details for NHS Devon:
Complaints and Client Services Manager
NHS Devon
County Hall
Topsham Road
Exeter EX2 4QL
Telephone: 01392 267658
Contact details for Ombudsman:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Telephone: 0345 015 4033 or e-mail: phso.enquiries@ombudsman.org.uk
Please note that the Practice
must ensure strict adherence to the rule
of medical confidentiality. We cannot provide
medically confidential information without
the appropriate authority if you are not
the patient in question.
Comments and suggestions
We are always happy to
receive any feedback on our services be
this good or bad. This feedback helps us
to improve our services. Please feel free
to give us this feedback at any time, verbally
and in writing. If you wish to leave us
with written feedback you may leave this
at Reception.
Alternatively click
here to give us feedback using email
|
