Complaints
If you have any complaints
about the service that you have received
from the doctors or staff working for this
Practice you are entitled to ask for an
explanation. Please ask to see our General
Manager, Andrew Moore. Alternatively you
may like to write to him at the surgery.
We operate an “in-house”
complaints procedure to deal with your complaints.
This procedure does not deal with any matters
of legal liability or compensation. In some
cases the in-house procedure is not an appropriate
form of investigation, in which case you
will be referred to the appropriate authority.
The in-house procedure does not affect your
right to make a formal complaint under the
NHS Complaints procedure.
If you are not happy with our response to your complaint then you should Devon Primary Care Trust in the first instance. The person there who will help you with your complaint is Julie Cartwright or Sally North, Complaints & Client Services Managers, by telephoning 01392 207819 or by writing to the following address:
Complaints and Client Services Manager
Devon PCT
Dean Clarke House
Southernhay East
Exeter EX1 1PQ
Please note that the Practice
must ensure strict adherence to the rule
of medical confidentiality. We cannot provide
medically confidential information without
the appropriate authority if you are not
the patient in question.
Comments and suggestions
We are always happy to
receive any feedback on our services be
this good or bad. This feedback helps us
to improve our services. Please feel free
to give us this feedback at any time, verbally
and in writing. If you wish to leave us
with written feedback you may leave this
at Reception.
Alternatively click
here to give us feedback using email
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