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NHS 111 Service

NHS 111 goes live across Devon on Tuesday 3rd September 2013

This replaces NHS Direct which will be switched off in Devon shortly after go-live of NHS 111.

 

It goes live in Devon on September 3rd 2013.  The out of hours GP calls to Devon Doctors will be gradually migrated over to 111 between October and April next year. 

 

NHS 111 is available 24-hours-a-day, 365 days a year. Calls from landlines and mobile phones are free. When patients call 111 they will be assessed, given healthcare advice and directed to the local service that can help them – that could be an out-of-hours doctor, walk-in centre, community nurse, emergency dentist or late opening chemist. If an emergency ambulance is required then this will be arranged automatically.

 

Patient feedback on the new service is very important, good or bad.  If you wish to give feedback on  your experience of the 111 service, or any commissioned service, contact the Patient Advice and Complaints Team, who provide a service across South Devon and Torbay Clinical Commissioning Group by:-

 

Email:            pals.devon@nhs.net

 

Telephone:    0300 123 1672 or 01392 267665

 

SMS:             07789 741099

 

Post:             Patient Advice and Complaints Team

                     FREEPOST EX184

                     County Hall

                     Topsham Road

                     Exeter

                     EX2 4QL

 

 



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