The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.
You can find officers in your local hospital.
How can PALS help?
PALS provides help in many ways. For example, it can:
- help you with health-related questions
- help resolve concerns or problems when you're using the NHS
- tell you how to get more involved in your own healthcare
PALS can give you information about:
- the NHS
- the NHS complaints procedure, including how to get independent help if you want to make a complaint
- support groups outside the NHS
PALS also helps to improve the NHS by listening to your concerns and suggestions.
How do I contact my nearest PALS?
You can find your nearest office on the NHS Choices website.
You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS.
Patient Experience Team.
Patient Experience Team, FREEPOST RTEZ-YHRC-RZKZ, Pomona House, Torquay TQ2 7FF
01803 652578 firstname.lastname@example.org
For complaints, comments, advice and support relating to community services and secondary care (Hospitals) and for general advice relating to NHS services.
NHS England, PO Box 16738, Redditch, B97 9PT
0300 311 2233 email@example.com
For complaints and concerns relating solely to primary care (GPs). In the first instance please contact the Practice Manager.