This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Patient Advice and Liaison Service (PALS) and Patient Experience Team

PALS

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

You can find officers in your local hospital.

How can PALS help?

PALS provides help in many ways. For example, it can:

  • help you with health-related questions
  • help resolve concerns or problems when you're using the NHS
  • tell you how to get more involved in your own healthcare

PALS can give you information about:

  • the NHS
  • the NHS complaints procedure, including how to get independent help if you want to make a complaint
  • support groups outside the NHS

PALS also helps to improve the NHS by listening to your concerns and suggestions.

How do I contact my nearest PALS?

You can find your nearest office on the NHS Choices website.  

You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS.

 Patient Experience Team.

Patient Experience Team, FREEPOST RTEZ-YHRC-RZKZ, Pomona House, Torquay TQ2 7FF

01803 652578   patientfeedback.sdtccg@nhs.net

For complaints, comments, advice and support relating to community services and secondary care (Hospitals) and for general advice relating to NHS services.

 

NHS England, PO Box 16738, Redditch, B97 9PT

0300 311 2233  england.contactus@nhs.net

For complaints and concerns relating solely to primary care (GPs).  In the first instance please contact the Practice Manager.

 



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website