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Appointmentssteth_pills_diary

All consultations with a doctor or nurse are arranged strictly by appointment only, except in an emergency. We want you to see the doctor of your choice but, in an emergency, this may not always be possible. An urgent appointment will always be available on the day with the duty doctor.

To make an appointment telephone 01803 862671 or visit the surgery between:-

  • 08.00 and 19:30 Monday - Thursday
  • 08:00 and 18:30 Friday
  • Telephone lines are open 08:30 - 18:00 every weekday.

Please do not ‘store-up’ problems for one consultation slot. If you think your problem will need extra time please ask reception for a longer appointment.

Please inform reception if you are feeling unwell in the waiting area or if you have a sick or ill child with you.

Telephone Consultations

Rather than attending the surgery it may be better for you to talk to your doctor on the telephone in the first instance. Telephone the surgery 01803 862671 and ask the receptionist to arrange for a telephone consultation with your doctor.

Telephoning the Doctor Direct

You can telephone the GPs here at Leatside direct on their direct dial lines, please click on the link below to save your own copy.  The table will show you when they are normally available and the number to telephone.  Please note: there may be times, when the GPs will not be available at the specific times stated - for example when on annual leave, when taken ill or when they are having to be the emergency duty doctor.

Direct Dials last updated 10.04.18

Online Consultations

This has now been withdrawn.  Please use the consult our doctors from home option on the home page instead.

Primary Care Delivering Improved Access for their patients

Please see below regarding our Improved Access service for evening and weekend appointments.

Monday— Thursday Improved Access Service
As of Monday 1st October we will be offering additional evening appointments for our patients. These are different to the appointments some surgeries in the South Devon and Torbay CCG area currently offer in the evenings. This is a requirement (known as Improved Access) where practices ensure that across the week Monday-Thursday that a practice in their area is open between 6pm-8pm. To access these appointments please continue to contact your registered practice.


The timetable for evening appointments is detailed below:

Mondays - 6.00pm to 8.00pm – Leatside Surgery
Tuesdays - 6.00pm to 8.00pm – Chilington Surgery & Ashburton Surgery (rotation basis)
Wednesdays - 6.00pm to 8.00pm – Buckfastleigh Medical Practice & Catherine House (rotation basis)
Thursdays - 6.00pm to 8.00pm – Dartmouth Medical Practice

Weekend Improved Access Service

As of the weekend commencing Friday 5th October 2018, we will also be offering weekend appointments situated in two central hub locations. The hub locations for our patients are Cricketfield Surgery, Newton Abbot, TQ12 2AS and Pembroke House Surgery, Paignton, TQ3 2EZ. They have been selected as the “weekend hubs” as they are considered the most suitably based surgeries geographically to serve 290,000 patients in the South Devon and Torbay area.

As of the weekend commencing Friday 5th October 2018 this weekend service will begin to take place. The appointments offered are by pre-booked appointments by contacting your local surgery and booking ahead. Patients will be able to be seen by a healthcare professional during these extended hours, we will be offering appointment’s with a GP, Practice Nurse and Health Care Assistant .

This service is very different to the current out of hour’s service where patients contact 111 in an urgent/acute situation that cannot wait until their practice is open again on the Monday. For any acute illness please still continue to contact 111, this new service is just for pre-booked routine work and is not for acute/urgent/walk in situations.

Please note that as this contract is being delivered at scale across the locality, you will not necessarily be seen by a Clinician known to you from your practice.

Please see our timetable below for the dates and times of our new service.
Cricketfield Surgery Pembroke House Surgery
Cricket Field Road, Newton Abbot, TQ12 2AS 266 Torquay Road, Paignton, TQ3 2EZ

Fridays - 6.00pm—8.00pm Fridays - 6.00pm—8.00pm
Saturdays - 8.00am—6.00pm Saturdays - 8.00am—6.00pm
Sundays - 8.00am—2.00pm Sundays - 8.00am—2.00pm

Consent:
Please note as this contract is being delivered at scale across the locality, you will not necessarily be seen by a GP, Practice Nurse or HCA known to you from your practice

To ensure that the Clinician you see has full access to your medical records, when you book your appointment the Administrator will ask you to consent to sharing your medical records. Once consent is gained the clinician seeing you on the day is the only person who will have access to your medical record, this consent is valid for 28 days from the appointment date. It is essential that consent is gained for you to be able to have the appointment. If you feel you do not wish to provide consent then it will not be suitable for you to book the appointment.
Thank for you your co-operation and support and we hope you make full use of this new service.

Parking

Cricketfield Surgery:
The surgery carpark is for staff only. However there is a public car park right next to the surgery. This car park does charge but it is free on Sundays.

Pembroke House Surgery:
Outside the surgery there is street parking available. If there are no spaces there is a council car park directly opposite the surgery.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We now have a dedicated Cancellation Line at the surgery.  Just call 01803862671 and choose option 1.  Similarly, if the doctor refers you to a consultant and you no longer require the appointment, please inform the appropriate department at the hospital as soon as possible.

Practice Nurses & Healthcare Assistants

Our team of six nurses, four healthcare assistants (HCA) and a phlebotomist hold morning and afternoon/evening clinics from Monday to Friday 08:30 - 18:00. They provide a wide range of services including; immunisation and travel advice, blood testing, ECG’s, wound dressing, health checks, oral contraception, HRT checks, smears, ear syringing and smoking and dietary (healthy eating) advice and support. To make an appointment contact reception.

 

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