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Leatside Surgery is a recognised Investor in People

 

Tel: 01803 862671

Email: leatside.surgery@nhs.net
Leatside Surgery, Totnes, Devon
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general information - patient satisfaction survey 2008
 

One feature of our contract with the NHS is that we are required to conduct a patient satisfaction survey annually. We use one of two surveys that have been approved by the NHS for use in General Practices. This means that we are able to compare our results with other Practices to get a better feel for how well we are doing. The results of the survey give our doctors and nurses personal feedback on their consultation skills as well as the practice feedback on how our patients see us. The survey was completed by 432 patients who agreed to do this when arriving for appointments winter 2008. The table below shows the results of the survey, comparing us to last year's results (350 patients) as well as our own ratings with the average of all practices who did the survey, as well as the range of scores achieved by all practices.

Question
Leatside Score 08 %
All practice average 08 %
Leatside Score 07 %

ABOUT THE PRACTICE

 

 

 

Opening hours satisfaction

57

51

53

Ease of phone contact with practice

48

46

46

Appointment satisfaction

58

54

55

See Doctor/Nurse within 48 hours

53

48

50

Chance of seeing doctor of choice

36

41

36

Speaking to doctor on phone

56

44

54

Comfort of waiting room

56

52

58

Waiting time

47

40

49

 

 

 

 

ABOUT THE DOCTOR/NURSE

 

 

 

Overall satisfaction

74

71

73

Warmth of doctors/nurses greetng

77

73

76

Doctors/nurses ability to listen

77

74

76

Doctors/nurses explanations

75

72

74

Felt reassured by doctor/nurse

70

71

73

Confidence in doctor/nurse ability

75

75

77

Able to express concerns/fears

72

72

74

Respect shown by doctor/nurse

79

77

80

Amount of time for visit

64

63

63

Consideration of personal situation

70

69

71

Concern for patient as a person

73

70

71

Recommendation to a friend

76

73

75

 

 

 

 

ABOUT THE STAFF

 

 

 

Treatment by reception staff

65

65

65

Respect for privacy/confidentiality

66

64

66

Information provided by practice

62

61

61

 

 

 

 

FINALLY

 

 

 

Compliments and complaints

54

52

53

Illness prevention/staying healthy

57

57

56

Reminder systems

58

54

56

Second opinion/complementary medicine

57

54

53

 

 

 

 

OVERALL TOTAL

64

61

63

 
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