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One feature of our contract with the NHS is that we are required to conduct a patient satisfaction survey annually. We use one of two surveys that have been approved by the NHS for use in General Practices. This means that we are able to compare our results with other Practices to get a better feel for how well we are doing. The results of the survey give our doctors and nurses personal feedback on their consultation skills as well as the practice feedback on how our patients see us. The survey was completed by 432 patients who agreed to do this when arriving for appointments winter 2008. The table below shows the results of the survey, comparing us to last year's results (350 patients) as well as our own ratings with the average of all practices who did the survey, as well as the range of scores achieved by all practices.