This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Practice Survey Reporting

GP Patient Survey

Twice a year, an independent survey agency send out questionnaires to a random selection of our patients on behalf of NHS England.

Surveys such as these provide a means for patients to feedback their experiences and preferences in respect of the care and services provided by their GP practice.

In July 2015, 257 surveys were sent and 118 completed surveys were received.  Please follow this link to see the full results.

                          

                                                               

                  

                   

                


In March 2014 174 questionnaires were completed by patients.  Click on the link below to open a pdf of the results.  For patients comments please click on the other link.

pdf

 Patient Survey March 2014           Patients' Comments

 

ACTION PLAN FOLLOWING PATIENT SURVEY MARCH 2014.

Following the patient survey which took place during March 2014 this action plan has been developed with the partners of Leatside and members of the Patient Participation Group (PPG)

The results in detail of the survey are on the website alongside this action plan.  The individual patient comments which have resulted in this action plan are also included.

The members of the PPG were asked to feed back the areas that they felt Leatside should focus its attention during 2104-15 to improve services to patients and these are listed below.

 Telephone System

  1.  Boots Pharmacy
  2. Waiting times in the surgery
  3. Appointment difficulties with ‘Doctor of Choice’
  4. Next year’s questionnaire

All of the above five items will be looked at in detail during the coming months to improve the service offered to patients.  Hopefully the results of next year’s survey will show our improvement in these areas.

Janine Payne

31.3.2014

 



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website